Here you will find a collection of our most frequently asked questions. If you don’t see the answer to your question, please contact us, we’d be happy to assist you!
What are your hours?
Our showroom and warehouse hours are Monday through Friday 9:00 am to 5:00 pm. Evenings and weekends are by appointment.
How far in advance should I place my order?
We encourage you to make your reservation as early as possible to ensure availability of the items you would like to rent. Once you sign your contract and pay your deposit those items are immediately reserved for you. We will always do our best to accommodate last minute orders but that is subject to availability.
What are your rates and is there a delivery charge?
All rates are quoted based on a one day event. Weekends are considered a one day rental. Call us for a customized quote for longer term rentals. We do charge a minimal delivery charge. There are some things that can affect the total charges such as larger orders that require additional delivery staff– request for delivery inside of buildings or set up of equipment– delivery at a specific time, or on weekends after normal business hours. In some cases an on-site evaluation may be needed to determine the additional delivery requirements.
What is Damage Waiver?
Damage Waiver relieves the renter of liability for accidental damage to rented items. It is 10% of the rental total. Exempt from this is loss or damage due to theft, mysterious disappearance, intentional misuse, damage, abuse, or mildew. Please treat the rental property as you would your own property. All damaged or broken items must be returned. Missing items are not covered.
Where will you leave the equipment?
The rental items will be unloaded and placed in a dry, secure area, adjacent to our tailgate. After use, the rental items need to be restacked and ready for pickup at the same location. Additional charges may apply if equipment needs to be delivered beyond door to door, or if the equipment is not stacked and ready at pickup. Please remember that all rented items are your responsibility from delivery through pickup.
Will you set up the equipment?
Yes, set up is available. Our set up and take down procedures will be discussed with you at the time you place your reservation. This needs to be arranged before your order is loaded or delivered.
May I adjust my order once it’s been placed?
Yes. You can make adjustments to your rental order up to 24 hours in advance. We will strive to accommodate any last minute requests but these changes are subject to availability of inventory. Should you decide you do not want an item once it has been loaded unto our truck but has yet been delivered to you, a 50% restocking fee will apply.
Do my items need to be returned cleaned?
Food service items such as dishes, glassware, flatware, concession machines, grills, and similar items need to be rinsed free of food. Cleaning charges of 25% of the rental cost for the items involved will be added for any rental equipment returned dirty. Linens need to be dry and shaken free of food and other debris before being returned and placed in the linen bags provided with your order. Any linen that is returned with candle wax or burns will be billed a replacement charge.
Will I be billed for damaged or missing equipment?
If items are damaged or not returned from your order, we will bill you for the items. Missing items, if found, can be returned within a reasonable time frame and the replacement charge will be refunded to you.
When do I need to pay?
We require a 50% deposit to reserve your rental items. For some equipment, we also require a security or cleaning deposit. We accept, Vice, Mastercard, Discover Card, and American Express. The balance is due 2 weeks prior to delivery or in house pickup.
Do you load equipment for in house pickups?
Yes, we will help you load, but we are not liable for any damages to your personal property when loading or unloading. You are also responsible for securing the load for transport.